Returns & Refunds

The short version

You have 30 days from delivery to return anything for a full refund. You do not need to explain why. This is the same 30-day window stated on every product page.

How to start a return

Email support@aligned.rest with your order number. We will reply within 1 business day with a return address and instructions.

Returns are sent to 925 Rene-Levesque Est, Montreal, Quebec H2L 5B1, Canada.

Condition

Items should be in a resaleable condition with any packaging you still have. We will not refuse a return because the box was opened; you cannot assess a knee pillow through cardboard.

For hygiene reasons, oral-care light therapy devices can only be returned unused and unopened, or if faulty. This is stated on those product pages as well.

Return shipping

If the item is faulty, not as described, or damaged in transit, we pay return shipping. If you simply changed your mind, return postage is yours to cover.

When you get your money back

Refunds are issued to the original payment method within 3 to 5 business days of the return arriving, or of us agreeing to refund without a return. Your bank may take a further few days to show it.

Refunds include the original shipping cost where you paid one. Since standard shipping is free, this normally means the full amount you paid.

Right to cancel (EU, EEA and UK customers)

If you are shopping from the EU, EEA or UK, you have a statutory right to cancel within 14 days of receiving your order, for any reason. Our 30-day policy is longer than, and does not replace, that right. Nothing in this policy limits your statutory rights.

Faulty items

If something fails in normal use, contact us regardless of how long ago you bought it. Statutory rights around faulty goods last longer than any returns window we set.